Shipping Policy
Last Updated: October 2025
Applies to: https://trysupra.com
This Shipping Policy explains order processing, delivery methods, tracking procedures, and what to do if there is an issue with your shipment. By placing an order with Supra, you agree to the terms outlined below.
1. Order Processing Time
| Stage | Expected Timeframe |
|---|---|
| Order verification, fulfillment, and packaging | 1–3 business days |
| Transit time | Based on customer selection at checkout |
Processing may take longer during peak seasonal demand, holidays, and major sales events. Orders placed after business hours begin processing the next business day.
2. Shipping Methods and Service Area
Supra ships within the United States only at this time. Orders are shipped through reputable carriers such as USPS or UPS, and shipping options and rates are provided at checkout. We reserve the right to change carriers at our discretion.
3. Shipment Tracking and Notifications
- Once an order is shipped, a shipping confirmation email will be sent to the email address provided at checkout.
- A tracking link will be included, when available.
- Tracking activity may take up to 24 hours to update after shipment.
If tracking is not received within 3 business days after order placement, contact us at: suprasupplementstx@gmail.com.
4. Lost, Stolen, or Misdelivered Packages
Responsibility for the package transfers to the customer once the carrier marks the package as delivered.
- Lost in transit: We will assist in opening a claim with the carrier.
- Marked delivered but not received: Check with neighbors and contact the carrier directly.
Replacements may be issued at Supra’s discretion after a carrier investigation.
5. Damaged or Incorrect Shipments
If items arrive damaged or incorrect, you must contact us within 7 days of delivery at suprasupplementstx@gmail.com with:
- Photos of damaged product(s)
- Photos of packaging and shipping label
- Order number
We will work with you to provide a replacement or other appropriate resolution.
6. Returns and Refused Deliveries
| Return Eligibility | Policy |
|---|---|
| Unopened, sealed product | Eligible for return within 30 days |
| Opened or used product | Not eligible for return or refund |
| Refused or undeliverable packages | May incur additional fees |
Return requests require proof of purchase and prior authorization. Full details are defined in the Terms of Service.
7. Address Accuracy
Customers are responsible for entering accurate and complete shipping information during checkout. If an incorrect or incomplete address is provided:
- Delivery delays may occur
- Additional shipping fees may apply for reshipment
- Refund eligibility may be reduced
Supra is not responsible for delays caused by carriers or circumstances outside our control.
